The Room Division program is an intensive 1-year course designed to provide students with a comprehensive understanding of the various aspects of hotel operations, with a primary focus on housekeeping operations following 5-star hotel standards, public area operations and utility cleaning, and front office operations. Through a combination of theoretical instruction, hands-on training, and practical experiences, students will develop the necessary skills and knowledge to excel in the dynamic field of room division.
The program is divided into four quarters, each offering a unique set of courses that cover the key areas of room division operations. The curriculum blends theoretical lessons, practical training, and real-world experiences to ensure a well-rounded education.
Operations – 5-Star Hotel Standards
- Introduction to housekeeping operations in a 5-star hotel environment
- Understanding housekeeping procedures, standards, and best practices
- Proper cleaning techniques, including room preparation, cleaning, and inspection
- Knowledge of different cleaning agents, equipment, and their proper usage
- Introduction to guestroom amenities, linen management, and laundry operations
and Utility Cleaning
- Public area operations and maintenance in hotels
- Cleaning and maintenance of public spaces, including lobbies, corridors, and lounges
- Proper techniques for cleaning carpets, upholstery, and specialized surfaces
- Waste management and recycling practices
- Utility cleaning and understanding the role of utility cleaners in maintaining cleanliness and hygiene
- Introduction to front office operations and the role of the front desk
- Guest service and communication skills
- Reservation management and room assignment
- Check-in and check-out procedures
- Handling guest inquiries, complaints, and special requests
- Integration of the skills and knowledge acquired in previous quarters
- Simulation of a full-service hotel environment
- Collaborative projects involving all aspects of room division operations
- Leadership and teamwork development Industry exposure through internships or practical training in renowned hotels or resorts Throughout the program, students will have access to simulated hotel rooms, public areas, and front office settings, allowing them to gain hands-on experience. They will learn from experienced industry professionals who will provide guidance and mentorship throughout the course.
Upon successful completion of the Room Division program, students will be equipped with the skills and expertise to pursue careers in the room division departments of hotels, resorts, and other hospitality establishments. They can work in roles such as housekeeping supervisors, public area managers, front desk agents, or guest service executives. Additionally, they will receive a recognized certificate, highlighting their proficiency in room division operations.
Embark on an exciting journey in the world of room division, where you will master the art of housekeeping operations following 5-star hotel standards, gain expertise in public area operations and utility cleaning, and develop skills in front office operations. Join us and prepare yourself for a rewarding career in the dynamic hospitality industry.
Lecture and Instructor